Items for Click and Collect

Click and Collect is now available.  Currently this option is for collection from the Norwich and Bury St Edmunds Stores.  We do not make a charge for getting the items to the appropriate store for you to collect.  Most items will be available for collection within 48 hours.  If you need something quicker, please contact one of our stores through our Contact Us page, we will always try to accommodate your wishes where we can.

Items for Delivery

All orders are sent using a fully trackable service, where possible.  We do make a small charge for orders under £250, in addition, for larger and heavier items, such as wooden clocks or vases, unfortunately we may have to make a charge, please contact one of our stores for details, we will also make contact before shipping to advise of any additional costs.

For order values under £250

• Royal Mail Special Delivery Service, this is a next day delivery.  For orders under £250 we make a £10 charge for this service.

For order values over £250

• Royal Mail Special Delivery Service, this is a next day delivery.  We do not charge for this option.

International Delivery

• We currently do not ship to international destinations.

Delivery Timeframes

• Royal Mail Special Delivery Service is a service that as standard aims to delivery by 1pm on the next day, between Monday and Saturday.  
• It is possible to arrange early delivery and a Sunday delivery.  Please contact us once your order is placed, if you wish to alter when your purchase is delivered

Dispatch Processing

• We aim to process and dispatch all orders on the day they placed, when an order is received before 3pm, Monday to Saturday.  However during certain times of the year, we may unfortunately delay posting until the next working day.
• Our first choice delivery provider is Royal Mail.  There are instances where we occasionally use other services, such as DHL, DPD or Parcelforce.  This is usually when the item is to large for Royal Mail's Special Delivery Service.
  

As an officially approved stockist of all new watches sold on this website or in our physical locations, we ensure that every watch we sell comes packaged with all of the correct items. 

However, almost all watch brands have made the transition to paperless guarantees and instructions. Where these are supplied with the watch, we will of course include these for you.  All relevant information is now available via the brands websites, and we are more than happy to assist if you are unable to locate the correct information.

We will activate your e-warranty prior to dispatch.

If you have any further questions, please contact us on 01603 623051 or via our Contact Us page.